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IT Operations Analyst
Category : Contract
Type : IT
Keyskills : Alfresco ECM
Experience : 5 - 10 Yrs
Location : Austin, Texas, United States of America
Description :

Essential Job Duties 

·       Supports and maintains the client`s commercial application suite. 

·       Owns operations of the applications tool set. 

·       Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area. 

·       Coordinates with other teams and peers to ensure that applications run and interface smoothly. 

·       Resolves issues in a timely manner. 

·       Maintains flexibility in response to requests. 

·       Understands how the applications support business processes and applies this knowledge to solve defined business problems. 

·       Collaborates with other application and technical resources when resolving a problem or implementing a system change. 

·       Analyzes current application processes and recommends improvements. 

·       Participates in review of high-level application design and architecture. 

·       Provides on-call support outside business hours as needed. 

·       Develops and sustains a high level understanding of the competitive energy markets. 

·       Increases and maintains proficiency on operational methodologies and concepts. 

·       Updates and maintains required systems documentation, following documentation standards where applicable. 

·       Identifies and acts upon functional and technical design and system architecture improvements. 

·       Participates in systems migration planning and execution. 

·       Prioritizes work to ensure that team objectives are satisfied. 

·       Updates team policies, processes, and workflows. 

·       Performs other duties as assigned. 

Job Competencies: 

·       Troubleshooting 

·       Problem Solving 

·       Functional/Technical Skills 

·       Customer Focus 

·       Excellent oral and written communication skills. Ability to understand others and clearly express thoughts. 

·       Incident Management 

·       Interpersonal Savvy 

·       Ability to produce high quality work deliverables with attention to detail 

·       Ability to manage multiple concurrent objectives, projects, and activities 

Work Experience Required:

·       Minimum of five years (in excess of degree requirements) of progressively responsible experience supporting computer applications.

Technical Experience Required:

·       Crafter CMS

·       Alfresco ECM

·       Ansible

·       Apache

·       JWS/Tomcat

·       HTTPS

·       Proficiency with networking concepts and protocols

·       Linux

Education 

·       Bachelor’s degree in Computer Science, MIS, or related field, or six years applicable experience is required.